Insurance outsourcing makes perfect sense for companies who face process or delivery challenges. From commercial insurance lead generation to insurance claims outsourcing, Covalen provides much-needed support for insurers — by improving performance, speed and efficiency through enhanced functions and services.
At Covalen, we understand the needs of today’s insurers and we offer flexible insurance outsourcing services designed to improve quality and meet your customers’ rising expectations. We help clients to move from product-focused to customer-centric organisations through innovations in customer experience, sales, and insurance back-office processes.
We're delighted to have built strong insurance outsourcing partnerships with providers operating in Ireland, Europe and beyond. For over 20 years we’re designing and delivering agile managed services and insurance outsourcing solutions covering Life, Home, Motor, Travel and Health Insurance. Clients utilise our expertise across all insurance channels: direct, online, broker, retail, affinity and TPA.
Whether your goals are to launch new products and services faster, improve your insurance policy renewals process or average claim cycles — our customised insurance outsourcing services are designed to help you meet your unique challenges.
Flexible, Scalable Insurance Outsourcing Solutions:
- Regulated by the Central Bank of Ireland as an insurance intermediary
- Compliant with MCC, CBI, Distance Marketing & Consumer Codes, PCI and GDPR
- ISO 9001 certified
- Secure, agile systems including CRM to deliver automated insurance claims handling services
- Direct channel to EU markets through multilingual sales, service and claims
- Support regulated products in local languages, adapted to local custom & practice
