Covalen uses market-specific knowledge and insights to support our clients, and continually optimise the community experience.
Building and maintaining a safe online community is essential to an increasing number of businesses. We work with clients to identify trends and patterns, and workflow inefficiencies, escalating issues that fall outside guidelines and company policy.
Through our talent management and employee engagement models, we hire, train and develop our employees to monitor and apply rules and guidelines—ensuring our client’s policies are accurately processed and administered on time.
Covalen’s digital content moderation expertise includes:
- Employee engagement
- Quality management
- Workforce management
- Business insights