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Business Process Services and Administration

Business Process Services and Administration

Empower growth by leveraging our end-to-end business process systems that transform workflows, accelerate administration and enhance customer experience.

When expanding into new markets, launching new products and services, or redesigning your business model, Covalen can efficiently manage wide-scale, complex process and administration needs. We work with clients across different industries managing contracts, claims and policies, finance and transactions—while continually optimising processes, increasing productivity, and reducing costs. 

Business Process Services enable organisations to evaluate different approaches to getting things done. By measuring operational effectiveness and highlighting potential opportunities, we support your strategic awareness, and enable operational gains. We help businesses make advancements by leveraging alternative models based on high performance and better outcomes — with a key focus on quality, compliance, and change management.

We design and deliver best-in-class HR solutions to support the needs of global organisations. Our ability to attract and retain the best talent in the industry drives business excellence, providing sustainable value for our clients.

We deploy dedicated HR teams through our managed solutions and outsourced models. HR experts manage the entire scope of HR needs from recruitment to onboarding, training and development—as well as back-office support teams for HR administration, payroll, and legal.

Our cross-functional experts can help build the right solution for order-to-cash processes. We optimise revenue cycle performance by implementing systems to accelerate cash flow and boost available working capital.

Reviewing and validating customer documentation, we leverage various toolkits (SAP, CRM, QMS etc.) and manage multiple functions of stakeholder engagement and regulatory compliance. Processing high-value international orders for our clients such as contractual documents, correspondence, and approvals, we validate the legal and regulatory frameworks, licencing and order quality. We deliver post-sales support on contractual issues such as license transfers, contract migrations and amendments.

Our contract management teams at Covalen are highly skilled at reducing risk and maximizing deal values for our clients. This includes the full scope of contract management from strategy, structure and resources to delivery and development. Likewise, we support customers, vendors and partners from relationship management to contract development. Through our solution-oriented approach, we drive powerful results with improved processing times, increased productivity—and high-level reports that deliver actionable insights.

Covalen delivers an efficient and compliant onboarding experience for vendors and customers. This involves the collection, processing and verification of client and vendor data. Our client onboarding teams are experts in reducing onboarding costs and compliance processing, while improving retention through excellent CRM systems. Our teams positively impact customer experience and time to revenue.

At Covalen, our culture is based around quality management ethics and values. Our services are compliant with all regulatory practice requirements. We are ISO 9001:2015 accredited (Quality Management System relating to the provision of outsourced customer service).

Armed with the capabilities and resources, we design and implement quality management solutions for our clients across various industries. In addition, we offer quality process management consultation and training. Experts in compliance requirements, we can reduce your administration load, minimise risk, and drive product or service quality enhancements.

Covalen’s claims management experts deliver complete claims processing for insurance providers or general companies that experience damage. We oversee customer and internal claims from first call through to claims resolution. Our insurance teams process and deliver multi-channel claims, including review, adjudication and settlement of claims. And our clients benefit from our deep knowledge of compliance and European legislation. We have the technology and experienced resources to ensure consistency, minimise risk, and reduce processing times.

Optimise & Transform

Optimise & Transform

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