Building and maintaining a safe online community is essential to an increasing number of businesses.

We apply market-specific knowledge and insights to support our clients, and continually optimise the community experience.

With a diverse, multilingual workforce of more than 90 nationalities, our content moderation teams have a deep understanding of native cultures and languages from around the globe. Through our talent management and employee engagement models, we hire, train and develop our employees to monitor and apply rules and guidelines—ensuring our client’s policies are accurately processed and administered on time.

Likewise, our 24/7/365 service model design ensures that our clients’ needs are always met. We work with you to identify trends and patterns, and workflow inefficiencies, escalating issues that fall outside guidelines and company policy.

Covalen’s Content Moderation Outsourcing includes:

• Employee engagement
• Quality management
• Workforce management
• Business insights