Banking customers expect a seamless customer experience and fast resolutions from their banking providers—from routine banking tasks to detailed applications and transactions.
To attract new clients, banks realise the need to adopt a customer-centric approach with substantial investment in valued added services and innovation.
We realise that traditional banking institutions strive to transform their operations through digitalization and automation, and we support them to achieve their goals. Outsourcing banking activities can help banks to embrace new ways of thinking that aligns with the changing workforce and high customer expectations.
At Covalen, we partner with banking institutions to design and deliver a managed service or outsourced solution that aligns with organisational goals—whether focused on cost reductions, process efficiencies or customer satisfaction. We partner with banking clients to solve challenges and streamline processes in the least invasive way.
Regulatory compliance is a core banking industry challenge. Compliance can place a huge strain on resources to implement controls and meet regulatory requirements.
Regulated by the Central Bank of Ireland (CBI), Covalen demonstrates proven capabilities in optimising financial, quality and productivity levels. Banking managed services and outsourced banking solutions are governed by compliance and quality. This means we set meticulous procedures, systems and controls to effectively manage risks.
We help banking institutions to standardise functional and service delivery processes and ensure they are followed correctly and consistently. We support our clients in real time and we’re proactive in implementing new regulatory/industry policy changes.
Delivering a seamless end-to-end customer experience, we have an excellent reputation working with clients in the banking sector and meeting regulatory SLAs.
Covalen’s banking service design & service delivery includes:
- Payment reconciliation and investigation
- Cash and treasury management
- Online and electronic banking
- Commercial cards support
- Supply chain finance
- New customer acquisition and onboarding
- Implementation management
- Back office transformation