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Service Delivery Excellence

Tailored Solutions for Insurers

Covalen has strong partnerships with insurance providers operating in Ireland, Europe and beyond. For over 20 years we’re designing and delivering agile managed services and outsourcing solutions for insurance providers covering Life, Home, Motor, Travel and Health Insurance. Clients utilise our expertise across all insurance channels: direct, online, broker, retail, affinity and TPA.

At Covalen, we place great emphasis on accelerating performance, financial and business outcomes, operating as an extension of your business to support your success. We help clients to move from product-focused to customer-centric businesses through innovations in customer experience, sales, and operations.

Whether your goals are to launch new products and services faster, increase revenue per policy-holder, or improve average claim cycles, we work with you to help you overcome your unique insurance delivery challenges.

Covalen’s Insurance Outsourcing Advantages:
  • Regulated by the Central Bank of Ireland as an insurance intermediary
  • Compliant with MCC, CBI, Distance Marketing & Consumer Codes, PCI and GDPR
  • ISO 9001 certified
  • Secure, agile systems including CRM to deliver automated claims handling services
  • Direct channel to EU markets through multilingual sales, service, and claims
  • Support regulated products in local languages, adapted to local custom & practice