We help clients to move from product-focused to customer-centric organizations through innovations in customer experience, sales and operational administration services.
At Covalen, we put customer satisfaction at the heart of what we do, operating as an extension of your business to support your success.
We're delighted to have built strong partnerships with insurance providers operating in Ireland, Europe and beyond. For over 20 years we’re designing and delivering agile managed services and outsourcing solutions for insurance providers covering Life, Home, Motor, Travel and Health Insurance. Clients utilize our expertise across all insurance channels: direct, online, broker, retail, affinity and TPA.
Whether your goals are to launch new products and services faster, increase revenue per policy-holder or improve average claim cycles, we work with every insurance client to help them overcome their unique challenges.
Covalen’s Insurance Outsourcing Advantages:
- Regulated by the Central Bank of Ireland as an insurance intermediary
- Compliant with MCC, CBI, Distance Marketing & Consumer Codes, PCI and GDPR
- ISO 9001 certified
- Secure, agile systems including CRM to deliver automated claims handling services
- Direct channel to EU markets through multilingual sales, service and claims
- Support regulated products in local languages, adapted to local custom & practice