We know you are the gaming gurus, but have you considered how delivering an excellent customer experience will allow you to grow your game services or platform revenue?
In contrast, if technical support teams or customer support cannot respond quickly enough or fail to manage challenging player issues, it can relentlessly impact game customer experience—potentially resulting in widescale inefficiencies—loss of revenue, and reputational damage.
We know you’re busy developing and launching fascinating games, services and technology. As gaming bpo experts, we can handle your tickets for live support, website chatbots, emails and more, while building customer support experiences that delight your players. By solving real-time customer support issues, we save you the hassle, so you can focus on delivering the best games.
We take pride in being part of your player’s gaming experience. It’s why we’re obsessed with creating best-in-class player support that starts with real human beings who can resolve issues quickly and effectively, so players can get back to playing. We have multilingual teams to manage your support tickets around the clock, across every time zone. Our expertise gives you the competitive edge to win in the market with great service.
24/7 Dedicated Gaming Customer Support
Our dedicated gaming support experts make the thinkable, achievable, by designing and delivering world-class customer experience from start to finish—so you can focus on the core aspects of your business. Our reliable gaming outsourced solutions will allow you to manage traffic spikes and maintain efficiency in resolving player issues. We help you scale reliable gaming support services to millions of active users. Take your games to the next level with an innovative outsourced solution focused on:
- Service delivery that is fast, convenient, personal, and secure
- High quality and high performance that drives increased customer satisfaction
- Process-driven CX measurement and customer retention strategy
- Faster time to market with compliance management for country-specific regulations
Quality Management Results for the Best Gaming Experience
For us, quality is everything. That’s why we’re always focused on creating the best gaming experience. Your players deserve fast and friendly responses to resolve their queries as quickly as possible. We use a quality management methodology and system to track performance, analyse results, and utilise feedback for continuous improvement. We monitor core metrics including First-time Resolution (FTR) to reduce friction and improve customer satisfaction. Quality management in customer support is the keystone to delivering an exceptional experience.
Read our blog: CX is the name of the game.