At Covalen, our specialist teams diagnose and validate gamer and developer issues across the full scope of games and services in the global gaming market. Operating in highly regulated industries, Covalen are experts in compliance, data protection, data security and the consumer protection code.
Gaming is a unique, fast-growing industry, and gamers are the drivers of change. Gaming companies realise the need to quickly respond to user requests, because today, users readily share their thoughts or frustrations across platforms. Throughout the gaming experience, every touchpoint is an opportunity to create an exceptional customer experience, to increase customer lifecycle value, and strengthen brand advocacy.
Outsourced Customer Support
Outsourced customer support is a great solution for the gaming sector because it can prove challenging for gaming companies to manage the diversity of user languages and time zones. At Covalen, we manage a significant gaming user base with expert customer support teams who understand the industry’s unique challenges. Our multi-lingual customer support teams demonstrate excellent soft skills communicating with different age groups to suitably resolve their issues. We provide analytical feedback and meaningful insights to our clients to enable informed business decisions.
Through our partnership with a gaming provider who has grown their global audience to over 90 million monthly active users — we realise the competitive benefits of high-quality customer support.
Covalen’s gaming expertise includes:
- Account Management
- Platform account assistance
- Billing and purchase support
- Technical support
- Customer support
- Escalations Management
- Hardware processing
In managing diverse customer support teams, we’re equipped with the systems to collect, analyse and present important user feedback. We enable gaming providers to focus on their core competencies of developing and bringing new games to the market.