Our proactive and reactive approach offers innovation advantages within IT managed services and outsourcing—from software and service desk support to IT infrastructure. Leveraging a bespoke blend of tools and technologies, our experienced multilingual teams support clients across time zones around the clock, 365 days a year.
IT services are one of the fastest-growing segments in the overarching IT industry, trailing only enterprise software in terms of year over year growth.
(Statista: IT services global spending forecast 2008-2021)
With CX as a competitive differentiator for software and platforms firms such as SaaS, Fintech, and Gaming—it’s more important than ever to address service optimisation.
At Covalen, we leverage a modern workplace with intelligent business applications, collaboration, development, data & analytics, and Azure cloud—delivering end-to-end process implementations for enhanced customer experiences. We offer long-term, reliable support for multi-billion government and enterprise contracts with fast, accurate, in-depth data analysis and insights.
Our teams drive quality and operational efficiency gains leading to increased productivity and reduced costs for our clients. We’re knowledgeable of country-specific regulations and compliance, offering the flexibility to scale up or down to meet business requirements.
A fundamental of sustaining a secure technology infrastructure is the availability of robust network support around the clock. At Covalen, we’re focused on driving business excellence, which includes protecting and optimising our clients’ and their customers’ networks. Our qualified support specialists are experts in installation, configuration, and computer network optimisation to facilitate communications and file sharing. We offer network maintenance and remote network administration and accessibility services covering employee, management and guest access.