Hello. We are Covalen. As part of Cpl Group, we design, build and manage Business Process Services that help organisations improve performance, strengthen compliance and deliver exceptional customer experiences.
For more than 30 years, we’ve partnered with global organisations to solve complex operational challenges through specialist expertise, structured delivery and multilingual teams. From customer support and sales operations to risk, compliance and life sciences, we take ownership of critical business processes so our clients can focus on strategic growth.
Headquartered in Dublin, we combine operational excellence with the scale and people expertise to deliver high-performing services across regulated and high-growth industries. Every solution is built around measurable outcomes and continuous improvement.
No matter the operational challenge, we transform complexity into structured, high-performing Business Process Services that deliver measurable business outcomes.
30+ years delivering complex operations
Decades of experience supporting global organisations in highly regulated and customer-focused environments have given us the operational expertise to deliver with confidence.
Delivery you can see
Our onshore delivery model provides direct access to your operational teams, creating greater transparency, closer collaboration and stronger long-term partnerships.
Performance you can measure
With a proven track record of achieving over 95% of agreed KPIs across client programmes, we build services around accountability, continuous improvement and operational excellence.
People are our advantage
As part of Cpl Group, we combine specialist expertise, multilingual capabilities and long-tenured teams to build operational services that evolve with your business and continue to deliver value over time.
Cpl is an integrated recruitment, managed services and project solutions partner, helping organisations and individuals realise their full potential.
For more than 35 years, we’ve partnered with organisations across Ireland, the UK and beyond, imagining, designing and delivering services and solutions that drive progress with confidence. From leading global brands to ambitious start-ups, clients choose Cpl to help solve workforce, operational and transformation challenges through specialist expertise, market insight and long-term partnership.
Our specialists are embedded across a wide range of sectors, including Life Sciences, Technology, Healthcare, Public Sector and Financial Services. Combining deep market knowledge with practical experience, we help organisations expand capability, enhance performance and evolve with confidence.
As part of Cpl Group, Covalen delivers specialist Business Process Services that help organisations improve customer experience, strengthen compliance and optimise critical business operations. Together, we combine the strength of an integrated services partner with specialist operational expertise to deliver measurable business outcomes.
Meet the leaders who bring together experience, insight and a shared commitment to delivering exceptional outcomes for our clients and our people.
Josh leads Covalen's BPO business, with end-to-end responsibility for strategy, operations, commercial performance, and client outcomes. He partners with C-suite stakeholders across key accounts to drive growth, service excellence, and innovation
Read Josh Taylor Full Bio
Céline leads operational delivery at Covalen, with oversight of a diverse portfolio of clients in complex, high-demand environments. She drives high-performance delivery through disciplined governance, strategic workforce planning
Read Céline Aubert Full Bio
As a senior advisory and delivery executive at Covalen, Barry brings more than 20 years of experience leading complex client partnerships and delivering large-scale outsourced solutions across global markets. With deep expertise in organisational design
Read Barry Dowling Full Bio