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Content Moderation

Best-in-class Content Moderation

Growth within the online platform economy and the management of user-generated content presents a multitude of tasks for digital platform owners. We work with digital content businesses designing and delivering compliant, scalable services to meet changing needs.

Through our talent management and employee engagement models, we hire, train and develop our employees to monitor and apply rules and guidelines—ensuring our client’s policies are accurately processed and administered on time.

Covalen’s digital content moderation services include:

  • Employee engagement
  • Workforce management
  • Quality management
  • Business insights
Community Operations

Building and maintaining a safe online community is essential to an increasing number of businesses. We work with clients to identify trends and patterns, and workflow inefficiencies, escalating issues that fall outside guidelines and company policy. We use market-specific knowledge and insights to support our clients, and continually optimise the user experience.

Trust & Safety

We take a proactive approach to risk identification and safety by monitoring user behavior and intelligence. Our teams deliver risk assessments of threats, and action plans based on gathered market knowledge, trends or patterns. Our trust and safety teams continually monitor and assess the effectiveness of global policies to safeguard users and support an inclusive environment. Our goal is to ensure a safe online environment for digital users, inspire trust, and protect our clients’ brand reputation.

Quality & Policy

We ensure policies and quality processes in Content Moderation are responsive across borders to maintain a safe, online community. This enables a consistent experience to users and advertisers underpinned by quality and policy guidelines. We drive quality assurance and continuous improvement across our clients’ organisations through query management, policy updates, and policy rollouts.

Championing trust and safety throughout every process and every change — to protect our client brands.

Leverage our resources and expertise in delivering global, best-in-class Content Moderation Services.

  • World-Class Quality: Trusted by leading, global platforms
  • Customer Satisfaction: Exceeds expectations
  • End-to-End Solutions: Full scope of design and delivery
  • Scalability: Agile, flexible solutions designed for evolving business needs
  • Regulatory Compliance: Comprehensive local and global knowledge to meet the most rigorous standards
  • Innovation Application: Development of bespoke innovations
  • Business Insights: Actionable, high-value recommendations and outcomes