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Strategy, Consulting & Outsourcing

As an expert strategy, consulting, and outsourcing provider for more than 20 years, we nurture our client partnerships. A people-focused group of achievers, our philosophy exemplifies our passion for the growth and development of our employees, our clients, and the customers we serve.

Strategy

Our world-class strategic planning enables us to devise a coherent plan of action designed to achieve long-term goals. At the core, we focus on identifying and managing risks, enhancing efficiencies and performance, and future-proofing our clients’ specific business areas.

Consulting

Our consulting teams bring local and global knowledge to help challenge conventional views and thinking. Our forward-thinking advisory services enable exploratory conversations around your business challenges — with recommendations and proposals to solve the most complex issues. Detailed consultation and extensive workplace analysis enable our clients to work smarter and scale faster—with expectations and goals aligned.

Outsourcing & Managed Solutions

Clients may choose an on-site Managed Solution or an outsourced function, service, or business unit. Whether on-site or off-site, we work with your teams to meet your business needs.

Business Process Outsourcing

Through our world-class BPO solutions, we support the entire customer journey from sales and service delivery to invoicing and collections. We speak the languages, we understand the markets, and we comply with the regulations. We know how to approach each jurisdiction. With our network of offices, we’re well-positioned to deliver custom services and a consistent customer experience across multiple countries and languages.

Managed Solutions

Covalen’s Managed Solutions can span the full end-to-end management and delivery of a complete business unit, service, or staffing requirement.
Under the managed services model, we take responsibility for the provision of a defined set of services, while you retain direct oversight of the service or organisation. Both parties are contractually bound by service level agreements and performance metrics which underpin the client partnership.

Achieve your Business Goals

A new product or service, an increase in transaction volumes, a need for compliant processes or increased efficiencies—are some of the motives why businesses partner with us.

Change and growth are real-world challenges that demand an agile, innovative response, change leadership, and the ability to leverage key resources to support the business.

Covalen deploys dedicated teams with a blend of strategic, technical, and operational talent to support clients in designing, crafting, and delivering high performing services, functions, and business units. We apply sound business acumen, actionable insights, process automation and innovation to quickly respond to challenges with practical solutions. We help clients to lay the foundations for sustainable value creation and business excellence.

Through strategy and consulting we evaluate the most effective way to meet our client’s end goal. We facilitate change without disruption and empower businesses to identify new opportunities. Our agile, flexible approach helps our clients embrace new ways of working that engage and empower leaders and employees. Equipped with the talent to scale, and enhance capabilities to meet client needs, we’re focused on continuous improvement, increased efficiencies and superior performance.

  • Compliant Outsourcing and Managed Solutions from Ireland to over 140 countries
  • Reduced operating costs through improved process, quality, and policy benchmarks
  • Competitive gains through enhanced customer experiences and market opportunities
  • Faster entry to new markets through our global network and talent pool