As an expert strategy, consulting, and outsourcing provider for more than 20 years, we nurture our client partnerships. A people-focused group of achievers, our philosophy exemplifies our passion for the growth and development of our employees, our clients, and the customers we serve.
Our world-class strategic planning enables us to devise a coherent plan of action designed to achieve long-term goals. At the core, we focus on identifying and managing risks, enhancing efficiencies and performance, and future-proofing our clients’ specific business areas.
Our consulting teams bring local and global knowledge to help challenge conventional views and thinking. Our forward-thinking advisory services enable exploratory conversations around your business challenges — with recommendations and proposals to solve the most complex issues. Detailed consultation and extensive workplace analysis enable our clients to work smarter and scale faster—with expectations and goals aligned.
Outsourcing & Managed Solutions
Clients may choose an on-site Managed Solution or an outsourced function, service, or business unit. Whether on-site or off-site, we work with your teams to meet your business needs.
Business Process Outsourcing
Through our world-class BPO solutions, we support the entire customer journey from sales and service delivery to invoicing and collections. We speak the languages, we understand the markets, and we comply with the regulations. We know how to approach each jurisdiction. With our network of offices, we’re well-positioned to deliver custom services and a consistent customer experience across multiple countries and languages.
Covalen’s Managed Solutions can span the full end-to-end management and delivery of a complete business unit, service, or staffing requirement.
Under the managed services model, we take responsibility for the provision of a defined set of services, while you retain direct oversight of the service or organisation. Both parties are contractually bound by service level agreements and performance metrics which underpin the client partnership.