Empowering Platforms to Protect Customers, Community & Brand.
As the online landscape evolves and grows, there are various types of content and emerging risks to consider. As an established provider of Trust and Safety outsourced solutions for platforms, Covalen is dedicated to delivering proactive measures and rapid responses to effectively manage situations that may arise.
Business Integrity Services
To uphold your brand reputation and attract new advertisers, we ensure that platform ads align with business commerce policy and country-specific laws and regulations.
Commercial Enablement Operations
We collaborate with you to evolve, implement, and enhance commercial policies. Our team provide high level insights and in-depth behavioral analysis which are used to formulate policies and ensure these policies remain dynamic to combat rapidly evolving bad user trends.
Regulatory Compliance
Robust audit and monitoring systems ensure ongoing compliance with regulatory requirements by tracking and analysing Trust and Safety operations. This enables us to identify areas of potential non-compliance and take prompt corrective actions.
By ensuring adherence to platform policies, guidelines, and legal requirements, we help you to avoid non-compliant advertising and organic content, which could potentially result in penalty fees. Our efforts also extend to supporting elections, ensuring that all election-related content complies with regulatory obligations and platform policies.
This comprehensive approach allows us to close cases in line with regulatory requirements and maintain a trustworthy environment on the platform.
Risk Mitigation
We take a proactive approach to risk identification and safety, flagging violations and enabling fast and effective policy responses when required.
Trust & Safety services are underpinned by meticulous procedures, systems, and controls to effectively manage risk.
Business Continuity
A trusted outsourcing partner can be an essential factor in maintaining a business continuity strategy. Our agile, innovative outsourcing solutions help you navigate risks while maintaining operational delivery.
Whether a service interruption — or an unexpected challenge — our clients know they can count on us.
Success Starts with our People
Employee Engagement
Benefit from our award-winning Employee Engagement programme led by our dedicated People & Culture team. We believe employee engagement is instrumental in developing connection and enabling a sense of purpose for all our employees.
Learn MoreWellbeing Support
Avid promoters of workplace wellness, we are committed to nurturing the comprehensive wellbeing of our teams. Our range of workshops & programmes help our employees thrive across 8 dimensions of wellbeing.
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Fostering a culture of learning and innovation ensures we stay updated on industry trends, technology advancements, and best practices. Coaching, mentoring and diverse career progression paths are integral to our approach.
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