Our thoughts

This is where we share our real world implementation experiences and practical thought & do leadership.

Our thoughts

This is where we share our real world implementation experiences and practical thought & do leadership.

Sustaining Company Culture in Customer Service Outsourcing: The Challenges

Sustaining Company Culture in Customer Service Outsourcing: The Challenges

By Davina Greene.                                                                                                                                                                                                             Image by Robert Bye. To outsource or not to...

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Work as Experience (Infographic)

Work as Experience (Infographic)

Above image courtesy of Alex Kotliarskyi @ Frantic In this Age of Experience, well-designed employee experiences that support a customer-centric culture are crucial to gaining a competitive edge in the market. Evidence points to an undeniable link between Employee...

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CX is the Name of the Game

CX is the Name of the Game

Image: Courtesy of Patrick Tomasso From action to adventure, the video gaming industry has come a long way since the explosion of the internet. Prior to this, video arcades housed some of the earliest electronic games—including Pong and Gran Trak 10 in the early...

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