What we do

We provide people centric outsourcing, managed solutions and advisory services built on our ability to attract, manage and retain the best talent available.

What we do

We provide people centric outsourcing, managed solutions and advisory services built on our ability to attract, manage and retain the best talent available.

We deliver these world class solutions across sales, service, content moderation and beyond for your business

Our Services

Covalen provide a range of people centric managed & design solutions. These solutions are: Managed Staffing, Managed Services Provision, Business Process Outsourcing and Consulting & Solution Design. All of our solutions can be fully customised based on your requirements and realities and are supported by world leading experts, curated technology platforms and a set of unique processes developed through real world experiences.

Managed Staffing

In our Managed Staffing service we assume responsibility of process duties in relation to the entire lifecycle of managing your employees. In a typical Managed Staffing delivery, Covalen provide an onsite team to take on all of the Acquisition, HR and critical supporting processes for your employees.

This service can be fully customised and can be extended as required with further process responsibilities that may also include other elements like learning and development programs.

We can also focus our managed staffing service on selected areas of the talent life cycle for example Talent Acquisition which would cover the end-to end Talent Acquisition process e.g. sourcing, screening, verification, through to contract offering and on-boarding.

Managed Service Provision

In our Managed Services Provider (MSP) service we can assume responsibility for the provision of a defined set of services for you.

Under the MSP model you retain direct oversight of the organisation or service being managed while Covalen manages and delivers the agreed service on your behalf.

Covalen and the customers who take advantage of the Managed Services model, are contractually bound by a defined set of service level agreements and performance metrics which underpin the MSP relationship.

MSP Service Delivery can span the full end-to-end management and delivery of a whole service e.g. a complete business unit, or can be applied at a more targeted and specific process level, e.g. PMO (Project Management Office) delivery.

Business Process Outsourcing

We offer a wide range of Business Process Outsourced Solutions. As part of these solutions service or process delivery is wholly outsourced and delivered entirely by Covalen, with no direct support from you e.g. in terms of infrastructure, client relationship management and beyond.

These solutions are broad and can span everything from the outsourcing of the delivery of an entire operational business unit in sales, technical support or moderation for example, right through to a subset project or business process level e.g. claims management, marketing campaigns, sales, etc.

Consulting & Solution Design

We provide a broad range of people and process centric Consulting & Solution Design Services. These services include project and program management, business process re-design, learning and development program development, and transition and transformational change programs.

In collaboration with our Future of Work partners we can also provide leading advisory services from talent technology assessments, inclusive and creative leadership to people operating model assessments.

Sectors we love

We like all sectors but we particularly love working with technology, financial services and utilities organisations where we have had the pleasure of delivering results for some of the worlds most respected businesses.

Sectors we love

We like all sectors but we particularly love working with technology, financial services and utilities organisations where we have had the pleasure of delivering results for some of the worlds most respected businesses.

Our 4 Core Competencies

We have evolved 4 core competencies that enable us to fully meet your needs.

Omni Channel Capability

A strong track record in delivering omni channel competencies across voice, online and face.

Core Managed Services

Real world experience in services across sales, technical support, moderation, administration and talent acquisition.

 

People Craft Processes

Best in class processes for the entire talent lifecycle from acquisition, to development to retention.

Delivery Enablement

Award winning project delivery supported by a culture of service excellence, analytics based decision making and leading technology platforms.

Where we are

European Headquarters
Trigon House, Arena Road
Sandyford, D18 DW35
Ireland

Global offices

Ireland / Hungary / Czech Republic / United Kingdom / Netherlands / Slovakia / Germany / Tunisia / Poland

 

Contact us

Ireland: +353 1 255 2090
UK: +44 2030 262 378
info@covalensolutions.com