BPO Solutions that support Financial organisations.
Gain efficiencies & control costs
We help our clients to identify, bottlenecks and inefficiencies within their business unit, function or service—and develop strategies to maximise efficiencies, minimise waste, and deliver continuous improvement.
Agile, customised outsourced solutions
Our tailored outsourcing solutions are designed to fit your unique organisational culture, and scale to meet your business goals.
Deliver services in multiple languages
We understand the importance of local language for local markets. With 55+ languages, we reach your customers wherever they are.
.
Access top talent & rapidly scale your resources
We invest in our global teams to ensure that you get the skills, expertise, and results you need.
Leverage Compliance Expertise
Our proactive approach will enable you to effectively navigate regulations, laws and policies to meet cross-border compliance requirements.
.
Improve quality
Consistently deliver enhanced quality through front office to back office operations.
Compete more effectively with a Custom BPO Solution
Banking Outsourcing Solutions
Our expert multilingual teams deliver high-quality customer services within a metrics-driven framework for retail, corporate and investment banks. From organising consumer transactions to supply chain finance support, we help you to reach new customers and new markets, reduce backlogs and improve conversion cycles.
Insurance Outsourcing Solutions
We leverage our extensive insurance knowledge to optimise back-office processes, deliver efficiencies, and ensure compliance requirements are met. We design customised solutions to meet the needs of insurance companies, improving the consistency of application of key standards and speeding up account processing.
Customer Service Outsourcing
Our skilled support teams handle your customer requests across all contact channels to meet your CX goals. With insights-based tools, we help you deliver an exceptional customer experience at every stage of the customer lifecycle.
Cash Management
We offer a wide range of services and solutions to help you manage and collect cash efficiently and effectively. Our teams can help you streamline payments and collections, optimise returns and automate everyday tasks to ensure cost-effective cash and working capital management.
Count on Us
Boost Capability – Expand Capacity – Scale Quickly
Delivering a wealth of perspectives and expertise to address your unique challenges.
25+
Years of Client Engagement
55+
Service Delivery Languages
98%
SLA Achieved
140+
Service Delivery Countries
How to get started
1
Whether your company is new to outsourcing or trying to improve current workflows, Covalen is available to assist with strategic planning as well as helping identify which functions to outsource—in line with your business goals.
2
We know that each project has different needs and expectations. So, there is no “one-size-fits-all” process. We start with a workshop where we discuss and frame the challenges or opportunities you face.
Then, we analyse and assess where you are now, where you want to go, and the steps you will need to take to reach your goals.
3
Our approach is highly collaborative. We believe in the power of open dialogue and bringing together a diverse group of experts to address and solve challenges. We work with your team to identify, design, and implement the ‘best fit' solution for your business.
We see our client relationship as a journey of continuous co-creation in order to accelerate outcomes and deliver success.
Connect with an Expert
How can we help?
