As we mark the end of Q2 2020, I wanted to take this opportunity on behalf of the team to thank each of you for the seamless transition to remote working strategy implemented in a response to COVID Pandemic lockdown.
Not a single hour of business has been lost due to your coordinated response, and a well-tested remote work solution. Due to your planning and implementation of this strategy, the service centre team continued to support all calls and email queries from the pensioners without impact, at a time when these were among the most vulnerable in our society.
Please pass on our sincere thanks to all of your teams who worked behind the scenes to ensure this transition was a complete success. The Covalen response to the COVID pandemic was listed as a highlight in our QBR review.
Thank you & we look forward to a return to the office at some point in the future.
VP, Client Operations