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Insurance

Insurance industry outsourcing

Insurance solutions built for you.

We offer you the flexibility to quickly scale support for sales, service, and claims management. Our outsourced insurance solutions are designed to adapt to your evolving needs, ensuring your continued success.

By leveraging our insurance expertise, we help you to efficiently manage increased demand— while maintaining the reliable, high-quality service your customers expect.

Financial industry outsourcing

Multilingual service delivery. 

Providing your customers with the optimal level of service at the right time during the claims process helps drive loyalty. You can rely on us for multilingual talent covering 55+ languages, and multi-channel support— to meet diverse customer needs across regions. Our goal is to enhance your customer experience by reducing unnecessary delays or frustrations. 

Insurance Regulatory Expertise

As regulatory requirements increase, you can count on us to ensure compliance and mitigate risk. With the shortage of skilled professionals in the insurance industry our teams fill those gaps, helping you improve cycles, renewals, and product launches. 

  • Regulated by the Central Bank of Ireland as an insurance intermediary 
  • ISO 9001 & ISO27001 certified 
  • Compliant with MCC, CBI, Distance Marketing & Consumer Codes, PCI and GDPR 

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At Covalen, we’re dedicated to delivering long-term results. By partnering with us, you’re not just solving today’s challenges — you’re positioning your business for scalable growth. We streamline your key functions driving process excellence, cost efficiencies, and enhanced customer experiences.  

We’ve got you covered for

  • Policy Administration  
  • Claims Management 
  • Underwriting Support 
  • Customer Support 
  • Customer Acquisition 
  • Compliance and Risk Management 
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turn your challenges into opportunities.

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