Achieve your business goals and amplify your operations with a trusted BPO provider.

Speak with our team
Achieve your business goals and amplify your operations with a trusted BPO provider.
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Looking to Change or Grow?

Compete more effectively with a Custom BPO Solution

Gain efficiencies & control costs

Gain efficiencies & control costs

We help our clients to identify, bottlenecks and inefficiencies within their business unit, function or service—and develop strategies to maximise efficiencies, minimise waste, and deliver continuous improvement.

Agile, customised outsourced solutions

Agile, customised outsourced solutions

Our tailored outsourcing solutions are designed to fit your unique organisational culture, and scale to meet your business goals.

Deliver services in multiple languages

Deliver services in multiple languages

We understand the importance of local language for local markets. With 55+ languages, we reach your customers wherever they are.
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Access top talent & rapidly scale your resources

Access top talent & rapidly scale your resources

We invest in our global teams to ensure that you get the skills, expertise, and results you need.

Leverage Compliance Expertise

Leverage Compliance Expertise

Our proactive approach will enable you to effectively navigate regulations, laws and policies to meet cross-border compliance requirements.
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Improve quality

Improve quality

Consistently deliver enhanced quality through front office to back office operations.

Our BPO Solutions

End-to-End Delivery

Customer Support

Our services are designed to enhance CX, with highly trained and experienced staff resourced to meet service demands. Whether you’re thinking of outsourcing B2B or B2C sales, technical support, or customer support we’ll work with you to unlock new opportunities. We're here to help you thrive across your digital touchpoints and customer journey.

Back Office Support

The excellence design of our business process outsourcing solution focuses on quality, performance and efficiency. Whether back-office administration, client onboarding, or contract management, we’re equipped to deliver the results you need.

Trust & Safety

To protect your users and your community, a safe online environment is essential. We closely monitor your content, and we work with your team to roll-out policies, quality processes and screening tools to uphold a safe and enjoyable user experience.

Strategy, Consulting & Solution Design

Our outsourcing advisory services span several industries and business functions. We provide a broad range of people and process-centric consulting and solution design services to help you enhance performance and drive business efficiency. These services include project and programme management, business process re-design, learning and development programme creation, and transition and transformational change programmes.

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Count on Us

Boost Capability – Expand Capacity – Scale Quickly

With employees representing over 90 nationalities, we bring a wealth of perspectives and experience to address your unique challenges.

25+

Years of Client Engagement

55+

Service Delivery Languages

98%

SLA Achieved

140+

Service Delivery Countries

How to Get Started

1

Whether your company is new to outsourcing or trying to improve current workflows, Covalen is available to assist with strategic planning as well as helping identify which functions to outsource—in line with your business goals.

2

We know that each project has different needs and expectations. So, there is no “one-size-fits-all” process. We start with a workshop where we discuss and frame the challenges or opportunities you face.
Then, we analyse and assess where you are now, where you want to go, and the steps you will need to take to reach your goals.

3

Our approach is highly collaborative. We believe in the power of open dialogue and bringing together a diverse group of experts to address and solve challenges. We work with your team to identify, design, and implement the ‘best fit' solution for your business.
We see our client relationship as a journey of continuous co-creation in order to accelerate outcomes and deliver success.

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Compliant solutions designed, implemented and delivered