Covalen and Cation Consulting are driving contact centre excellence with innovative support solutions for organisations operating locally and globally. Humans and AI-powered CX services can be seamlessly integrated across languages and compliance requirements in different countries.
This integrated contact centre solution combines technology automation and skilled resources to drive greater efficiency and enhanced customer experience.
Over the past three decades, Covalen has provided flexible, scalable Contact Centre Solutions from customer support to IT helpdesk for leading global organisations. With over 2,500 employees, they employ 90+ nationalities enabling client service delivery in more than 55 languages.
Contact centre tailored services
- Design, delivery & technical consulting
- 24/7/365 coverage
- 55+ languages, global reach
- Resourcing & tech solutions
- Secure on-demand data access & insights
- Regulatory compliance expertise
Cation Consulting has a wealth of experience across Cloud, Voice, AI & Chat, IOT, Security & Performance.
An Amazon Connect Delivery Partner and an AWS Conversational AI Partner, Cation delivers Contact Centre Automation through their AI/MLP Platform, Parly.
Contact Centre Excellence
Boost performance across customer support, helpdesk and back-office processes.
Consistently deliver high-quality CX leveraging skilled expertise and omnichannel technology.
Increase efficiency in CX Operations whilst providing customers with the option to self-serve.
Enhance customer and employee experiences using AI-driven analytics integrated into your contact centre solution.
How to get started
Consulting & Solution design: Our approach is highly collaborative. We work with your team to identify, design, and implement the ‘best fit' solution for your business.
Easy integration: Your existing CRM and business systems are integrated for a smooth transition and minimal disruption to your operations.
Expert Implementation: Our experts handle the end-to-end implementation process from planning and setup, to training and support for a hassle-free experience.
Robust Security: Our innovative solutions are designed with the highest standards of security and compliance.
Ongoing Support: In partnership, we support your competitive edge through our commitment to training, quality and continuous improvement. Together, we elevate your contact centre operations, driving increased efficiency and new heights of success.
Gain efficiencies with innovative contact centre automation
Cation Consulting’s technology drives seamless communication through Amazon Connect and AI.
Amazon Connect - Delivering Speed, Intelligence and Flexibility for an improved Customer Experience. Amazon Connect integrates with Cation’s Conversational AI Chatbot ‘Parly’ to further automate the contact centre.
Parly – Parly AI chatbot assistant automates the conversation helping to speed up processing and resolution times. Parly enables customer web chat and meaningful responses.
Skilled Contact Centre Workforce
Covalen’s support teams are highly skilled in handling complex customer queries, with an intrinsic understanding of local language for local markets.55+ languages enable customers to be serviced wherever they are.
Covalen enables rapid scaling to meet peaks in demand whilst enhancing quality. Leverage Covalen to speed up customer onboarding, improve time to market, and ensure business continuity.
Cation are a group of specialists, formed out of long-standing corporate working relationships and partnerships, leveraging their expertise and experience across Telecomms, Cloud, Voice, AI & Chat, IOT, Security & Performance.
Cation is an Amazon Connect Delivery Partner and an AWS Conversational AI Partner delivering Contact Centre Automation through their AI/MLP Gen AI Platform, Parly.