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AI Annotation & Data Labelling

Multilingual expertise with 55+ languages
Leverage our native multilingual teams to enhance and manage your LLMs (Large Language Models) and GPTs (Generative Pre-Trained Transformers) whilst ensuring a safe, accurate, and continuously evolving LLM system.

Content Moderation Services

Cultural Sensitivity and Context Expand your geographical reach with our diverse workforce of over 90 nationalities who collectively speak more than 55...

David Hayden.

David was nominated by his peers, and he earned the Covalen Value Champion Award for his fantastic display of our 'exceed' value.

Mirek Wieclawski.

Mirek was nominated by his colleagues. and he went on to earn our Covalen Value Champion Award for his brilliant representation of our 'exceed' value.

Anne Mulcahy.

Anne was nominated by her colleagues for truly representing our ‘exceed’ value. She is always willing to help her peers, and with her ability to go above and beyond in all that she does, she acts as a positive influence on those around her.

Dezső Buzogány

Dezső was awarded the title of Covalen Value Champion for embodying our “be wise” value.

Lars Bellman.

Lars was awarded the title of Covalen Value Champion for truly embodying our 'be wise' value.

BPO Features

Featured BPO services are tailored to meet the needs and goals of your organisation. For more than 25 years, we...

Fadel Esori.

Motivated to go above and beyond to deliver excellent performance, Fadel inspires his peers. He was recognised for his great attitude and awarded the title of ‘be proud’ Covalen Value Champion. Fadel truly displays our 'be proud' value.

Game Support Services

In-game or out-of-game, your players can depend on us.

Maria Cecilia Laistner Pereti.

Maria's enthusiasm, positive approach and her commitment to people has been recognised, and she superbly represents our 'be proud' value.

7 Key Steps to Effectively Manage Risk.

New opportunities can be unlocked through risk analysis, thereby delivering enhanced value to the organisation, while threats are proactively managed to ensure business resilience.

Niyazi Abdullah.

Niyazi was nominated by his peers, and he earned our Value Champion Award for his superb representation of our 'be brave' value.

Gergely Pusztai.

Gergő was nominated by his colleagues and he received our Value Champion Award for his exceptional demonstration of our 'be brave' value.

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Our Values

Software Services

Our tailored approach is designed to scale with your needs, offering multilingual resources to support diverse customer bases and expand into new markets seamlessly.

Social Media

With a nuanced understanding of cultural and contextual diversity, we offer tailored support for social networks, apps, discussion forums, and consumer review platforms.

Energy                      

Powering Performance From customer-centric services—to operational support, we offer you the skills and expertise to increase capacity, reduce...

Financial processes

Whether it’s handling customer accounts, payments, or supplier invoices, we ensure fast, accurate, and secure transactions. We help you to gain advantages by improving and streamlining your transactions workflows.

Back-office processes

You can rely on our process expertise to manage a wide-range of administration including contract management, order processing and compliance,...

Helpdesk Support      

Consistent & Responsive Support Our scalable, high-quality helpdesk services ensure your customers get the right solutions, fast. Our helpdesk teams...

Customer Acquisition                  

Evolving with your business needs, we develop highly-effective sales programmes from the ground up. Alternatively, benefit from a redesign of your existing sales programmes to optimise processes, increase lead generation and improve conversion rates.

Customer Support

We scale quickly to meet your business needs, ensuring consistent, high-quality service at any volume. With deep expertise and real-world experience, our team deliver clear, efficient support across all channels. We don’t just solve problems; we build systems that grow with your business.

Insurance

Multilingual service delivery.  Providing your customers with the optimal level of service at the right time during the claims...

Banking

We Invest in Your Success  With deep financial services expertise, we understand the challenges demand fluctuations pose to your...

Quality and Policy        

Benefit from our resources and expertise in delivering global, best-in-class Content Moderation Services.

Trust And Safety          

We champion trust and safety throughout every process and every change — to protect our clients' brand.

Community Operations

Building and maintaining a safe online community is essential to an increasing number of businesses.

IT Services

Whether it’s solving issues, improving efficiency, or planning for the future, we adapt to meet your business goals.
Our proactive approach leads to fewer disruptions, faster solutions, and long-term process improvements for improved user satisfaction.

Client Testimonial

As we mark the end of Q2 2020, I wanted to take this opportunity on behalf of the team to thank...

Industries- Old

Cookie Policy

Cookies is a text file that is stored on your computer’s hard drive relating to your viewing history...

Privacy Policy

1. Purpose The purpose of this Privacy Notice is to outline how we collect, process and share personal data we hold...

Case Study - Energy

Award-winning Sales Solution by Covalen delivers three times greater conversions for a leading, Energy Provider. Operating in the Irish market...

Case Study - Technology

Covalen designed and implemented a Quality System and an Employee Engagement programme, transforming Service Desk operations across geographies for a...

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Services Old

Our Company

At Covalen, we foster connection, collaboration, and alignment with our values, driving our culture of performance and success. We...

Financial (Old)

Careers

Leadership Team

Group Partners

Total Talent Solutions   Cpl is a transformational talent solutions organisation who provide services across the full talent spectrum....